Customer care

Terms and Conditions

The terms that will apply when you shop with HEMZ DECANTS. This is a draft and is still being finalised.

Please noteOrders are not open yet. Sections marked “details to follow” will be completed before checkout opens.

Who we are

HEMZ DECANTS is a UK-based seller of 2ml fragrance samples.

Details to followOur full trading name, business address and contact email.

About our products

HEMZ DECANTS sells independently prepared 2ml samples of commercially manufactured fragrances. Each sample is decanted into a separate atomiser; you will not receive the original manufacturer’s bottle or packaging.

All fragrance names and trademarks belong to their respective owners. HEMZ DECANTS is not endorsed by, affiliated with or sponsored by any of these brands.

Orders and pricing

Prices are shown in pounds sterling (GBP). The minimum order is £10 of samples, after any discounts and excluding delivery and taxes.

The price and delivery charge shown at checkout, before you pay, are the ones that apply.

Details to followWhen an order is accepted, how pricing mistakes are handled, and our VAT status.

Delivery

See our shipping information. At launch we plan to deliver to addresses in England, Scotland and Wales only.

Your rights

Nothing in these terms affects your legal rights as a UK consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. For cancellations, returns and faulty items, see our returns & refunds page.

Product safety

See our product safety page.

Liability and governing law

Details to followOur responsibility for loss or damage, and which country’s law applies to these terms.